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$0 Invoices

Hey, everyone. I have a situation with both R365 and Bill.com where I've received credit memos that render the totals of my invoices as $0.00. Due to the $0.00 balance, neither R365 nor Bill.com are able to process the payments. How do you go about informing the vendor of the CM applied to the new invoices when the payment can't issued through these services?

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