General FAQs

Why can’t I login to R365 on my Desktop?
Each database (sometimes referred to as 'instance') and User in R365 is unique.  There are a few reasons w...
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Why can't I login to R365 on my Mobile App?
Each database (sometimes referred to as 'instance') and User in R365 is unique.  There are a few reasons w...
13:10
What is my R365 domain?
Each R365 domain is unique to a User's restaurant Organization and will need to be entered while logging in to ...
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R365's 'Back to School' Tips & Tricks
8/17/20 Hello R365 Family, As everyone heads back to school (either virtually or in-person) we wanted to get...
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What should I do if I'm missing a Daily Sales Summary or the data is incorrect?
If you're missing a Daily Sales Summary (DSS) file or the data in a DSS file is incorrect, the recommended solu...
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What are some best practices during the COVID-19 Pandemic?
The COVID-19 Pandemic has had a devastating impact on the restaurant industry in recent weeks. We understand the cha...
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Contact R365 Support
If you're ever unable to find the answers you need in our Support Center, you can always reach out to our Suppo...
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Can I login to the Support Center with my R365 Username and Password?
If you are a new R365 User, it is important to note that your R365 username and password is not your R365 Support Ce...
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How do I find out if there is a system issue?
Issues within R365 can be the result of improper system setup, and a simple adjustment to a user or item record can ...
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What if an email address is already used for a different login?
If you are attempting to create a New User for Employee A and find a warning message appear noting that this email a...
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