General FAQs
Each database (sometimes referred to as 'instance') and User in R365 is unique. There are a few reasons why you may not be able to login to R365. First, ensure that you are using Google Chrome and then review the following list of reas...
Jan 14, 2020
14:13
Each database (sometimes referred to as 'instance') and User in R365 is unique. There are a few reasons why you may not be able to login to R365. Review the following list of reasons you cannot login, followed by a list of possible sol...
Sep 04, 2020
13:10
The COVID-19 Pandemic has had a devastating impact on the restaurant industry in recent weeks. We understand the challenges you are facing and want to support you with additional resources on how to manage your Inventory and Restaurant Operations...
May 20, 2020
14:07
Each R365 domain is unique to a User's restaurant Organization and will need to be entered while logging in to the R365 Red and Black Apps. An Employee's R365 instance is the domain name + '.restaurant365.com'. The do...
Dec 30, 2020
14:35
8/17/20 Hello R365 Family, As everyone heads back to school (either virtually or in-person) we wanted to get in on the learning fun by sharing some knowledge to help each of you get the most out of R365. For the next several weeks we...
Nov 09, 2020
14:18
If you're ever unable to find the answers you need in our Support Center, you can always reach out to our Support team for help. Please be aware that if you're in the onboarding process or need a refresher of a topic covered during onbo...
Nov 20, 2020
11:29
If you are a new R365 User, it is important to note that your R365 username and password is not your R365 Support Center login. However, it is easy to make your own R365 Support Center account. Creating a R365 Support Center Login ...
Dec 03, 2019
09:27
Issues within R365 can be the result of improper system setup, and a simple adjustment to a user or item record can see everything working smoothly again. However, it is certainly possible that it can be the result of a temporary performance issu...
Dec 02, 2019
15:26
If you are attempting to create a New User for Employee A and find a warning message appear noting that this email address is already in use, this means that the email address is saved on Employee A's Employee record. The only time when the ...
Dec 08, 2020
09:15
Restaurant365 has two separate Mobile Apps: the Classic Black App and the R365 Red App. Each are used for different purposes and should be utilized on specific devices depending on the tasks that need to be completed. Both Mobile Apps are ben...
Apr 08, 2020
09:14