General FAQs

Why can’t I login to R365 on my Desktop?
Each database (sometimes referred to as 'instance') and User in R365 is unique.  There are a few reasons why you may not be able to login to R365. First, ensure that you are using Google Chrome and then review the following list of reas...
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Why can't I login to R365 on my Mobile App?
Each database (sometimes referred to as 'instance') and User in R365 is unique.  There are a few reasons why you may not be able to login to R365. Review the following list of reasons you cannot login, followed by a list of possible sol...
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What is my R365 domain?
Each R365 domain is unique to a User's restaurant Organization and will need to be entered while logging in to the R365 Red and Black Apps. An Employee's R365 instance is the domain name + '.restaurant365.com', or htt...
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R365's 'Back to School' Tips & Tricks
8/17/20 Hello R365 Family, As everyone heads back to school (either virtually or in-person) we wanted to get in on the learning fun by sharing some knowledge to help each of you get the most out of R365.  For the next several weeks we...
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Contact R365 Support
If you're ever unable to find the answers you need in our Support Center, you can always reach out to our Support team for help. Please be aware that if you're in the onboarding process or need a refresher of a topic covered during onbo...
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Can I login to the Support Center with my R365 Username and Password?
If you are a new R365 User, it is important to note that your R365 username and password is not your R365 Support Center login. However, it is easy to make your own R365 Support Center account. Creating a R365 Support Center Login ...
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How do I find out if there is a system issue?
Issues within R365 can be the result of improper system setup, and a simple adjustment to a user or item record can see everything working smoothly again. However, it is certainly possible that it can be the result of a temporary performance issu...
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What if an email address is already used for a different login?
If you are attempting to create a New User for Employee A and find a warning message appear noting that this email address is already in use, this means that the email address is saved on Employee A's Employee record. The only time when the ...
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What's the difference between the Mobile Apps, and which should I use for my Tablet?
Restaurant365 has two separate Mobile Apps: the Classic Black App and the R365 Red App. Each are used for different purposes and should be utilized on specific devices depending on the tasks that need to be completed. Both Mobile Apps are ben...
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Why are rows I select in the list view not staying selected?
On any list view, R365 offers several ways to select multiple rows: In the left-most column, click the check boxes of the rows you want to select. Click a row with the mouse, hold down the 'Ctrl' key, and click other rows. Click ...
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