This is a part of the Inventory Counts feature in the Smart Ops Release. Click here to learn more about the Smart Ops Release.

Inventory Counts can be created via the '+ Create' button in the top right corner of the Inventory Counts page or by opening the desired template and clicking 'Use Template' from its Context menu. This article reviews the process of using the '+ Create' button to begin an Inventory Count and the following areas:

Click here for a printable guide on Inventory Counts.

Note: Inventory Count items can only have Inventory UofMs assigned to them. Because of this, ensure that each entry portrays an accurate value for the given UofM.

Important Note on Updating Inventory Count Templates

Before updating an Inventory Count Template, ensure that all counts using that template are completed and/or approved. If a template is edited while it is in use, then it will be updated to reflect the structure of the 'In Progress' count when that count is marked as completed and/or approved. 

Create an Inventory Count

Inventory Counts can be created from the Home page or from the Inventory page.


Navigate to the Inventory page and click '+ Create' and then select 'Inventory Count'.

A 'New Inventory Count' modal will appear where the User will need to select the necessary Location and Template for the count. If the desired Inventory Template is not available, click 'Cancel' and return back to the '+ Action' menu to create a new Inventory Template. Follow the directions in the section above to assist in this creation.

Click 'Start Count' to begin the Inventory Count for the selected Location. The following sidesheet will appear.


1) Location - This will display the Location Name selected in the previous modal window

2) Inventory Template - This will display the Inventory Template selected in the previous modal window

3) Search Bar - This will enable the User to search for certain items within each Storage Location

  • Note: Inventory Items that have an assigned Item Number can be searched for by that number. Item Numbers are assigned on the Purchase Item Record or Recipe Item Record and are different from Vendor Item Numbers used for Invoice Imports.

    The Item Number will not appear in the list; however, it will appear when hovering over the Item.

4) Storage Locations - The listing of Storage Locations on this template

5) + Add Item Button - This button will enable the User to search for a specific item to add to the Inventory Count.  A prompt will appear asking whether the item should be added to the Template. Clicking 'Yes' will add the item to the template for the current and future counts while 'No' would only include the item in the current count. Click here to learn more about adding items to a count

6) Auto-Save Details - This will display the date and time that this Inventory Count was last auto-saved  

7) Review Button - This button will allow the User to import an Inventory Count or begin the review and approval process, where the count is reviewed and marked as either 'Completed' or 'Approved'

  • Note: A count does not have to be marked as 'Complete' before it is 'Approved'

8) Print - This will print the Inventory Count details

9) Help Menu - This will open the Help Menu, which lists multiple resources to assist in creating an Inventory Count

10) Expand - This will expand the sidesheet to full screen. Once full screen, this icon can be clicked again to minimize the sidesheet back to its original size

11) Close Out - This will close out the sidesheet

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Enter an Inventory Count

The Inventory Items for the selected Storage Location will be displayed in the order entered on the Inventory Template and list the Cost and the Units of Measure for each item, as noted on the Item Location Record or Purchased Item Record if no Item Locations are set up. 

Entering Amounts

The first field amount will be automatically highlighted under 'Unit of Measure 1' for immediate entry. When entering amounts, Users can input a number or a calculation using addition ( + ), subtraction ( - ), multiplication ( * ), or division ( / ). 

  • Note: Calculation entries are only available via Web Browser.

Enter in the amount for the first item and then hit either:

  • 'Enter' on your keyboard  - This will move to the next Inventory Item entry
  • 'Shift' + 'Enter' on your keyboard - This will move to the previous Inventory Item entry
  • 'Tab' on your keyboard - This will move the cursor to the 'Unit of Measure 2' and 'Unit of Measure 3' fields and then the next item in the sequence once all Units of measure have been tabbed through on the previous item
  • 'Shift' + 'Tab' on your keyboard - This will move the cursor to the previous Unit of Measure and then the previous item in the sequence

Line Item Icons

At the end of each line, one of two icons will appear when an entry is made:

  •  - This check mark icon will display if the entry made was the same or a similar amount to the last Inventory Count
  • - This Alert Flag will include a tool tip to describe the alert as one of the following, which can be later updated in the Review process:
    • 'Less than Half' - This will display if the entry is half or less of the item entry from the last count
    • 'Twice as Much' - This will display if the entry is double or more of the item entry from the last count
    • 'Assume Zero' - This will display when the system entered a '0' quantity because the item was missing from the current count but was present on the last count
    • '0 Quantity' - This will display when '0' was entered for this count but had a quantity entered in the last count

Continue until all items have their count entered and then click the Storage Location name in the bottom, right-hand corner of your Inventory Count sidesheet to move to the next Inventory Items listing. 

  • Note: Users can navigate between Storage Locations through this bottom bar or click thebutton located just above the Storage Location name in the header to return to the initial listing of all Storage Locations

Upon returning to the Storage Locations listing, each Storage Location will display the percentage of count completion to show which counts still need to be completed before a Review is conducted. 

Review and Complete

Each count will autosave, so when completed, begin the review process by clicking 'Review'. If the count is complete and entries are accurate, click the 'Complete' button on the count's next page. This will lock the count and show Admin Users that it is ready for a final review and approval. Click here to learn more details about the review and approval process.

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Import an Inventory Count

Inventory Counts can also be uploaded into R365. To do so, first create the desired Inventory Count and then click 'Review' at the top of the count sidesheet when it opens.

On the following page, click the Context menuand then 'Import Count Sheet'. If a count needs to be downloaded first, click the 'Export Count Sheet' option and fill out the downloaded file before importing it back via the 'Import Count Sheet' option.

The 'Import Inventory Count' modal will then appear. From this modal, Users can drag and drop or browse for their desired file before clicking 'Import' in the bottom, right corner of the modal. The system will then process the file.

  • Note: If an incorrect file was loaded in this modal, click the trash can iconnext to the file to remove it before clicking 'Import'. Once imported, a file cannot be removed unless the entire count is deleted.

If any errors occurred during import, they will be listed along with their row number in red below the file name. These items failed the import and will need to be fixed before attempting to import them. All other items and their details will be entered in the Inventory Count.

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