This article reviews common payroll issues within Workforce and the recommended steps to resolve them.  


Article Topics



Payroll Corrections List


The outlined correction steps serve as guidance for Workforce processes. They do not constitute legal or tax advice. Consult with a legal or tax expert to ensure that the appropriate correction is applied based on your organization's specific requirements.  


General



Payroll Correction / DescriptionCorrection Steps

TIN Correction


The employee's TIN was incorrect.
 		Notify the Employee to correct their TIN via the 'My Pay' section of the R365 Mobile App.

Submit a TIN correction request to R365 Support with the following information:
  • Payroll Company name
  • Employee's name as it appears on their Employee Record
  • Correct TIN
  • W-2C Request (for prior year correction)

R365 will amend all applicable federal, state, and local filings.


Paycheck Was Not Issued


The employee's processed paycheck needs to be voided and removed from their payment history.
Submit a void paycheck request to R365 Support with the following information:
  • Payroll Company name
  • Employee's name as it appears on their Employee Record
  • Pay date(s) that need to be voided
  • W-2C Request (for prior year void)
      
R365 will amend all applicable federal, state, and local filings.



Earnings


Payroll Correction / DescriptionCorrection Steps

Earning Type Incorrect - Amount Correct


The earning type associated with an earning on a prior period payment was incorrect. The amount does not need to be changed. 		Submit an earning type correction request to R365 Support with the following information:
  • Payroll Company name
  • Employee's name as it appears on their Employee Record
  • Pay date(s) that need to be corrected
  • Earning type to be corrected
  • Correct earning type


Earnings Paid Outside of the System


Employee has received payment outside of the system for earnings.

Historical data needs to be updated. 		Submit a post-only payment request to R365 Support with the following information:
  • Payroll Company name
  • Employee's name as it appears on their Employee Record
  • Pay date(s) that need to be corrected
  • Earning type of the correction
  • Correction amount
  • W-2C Request (for prior year correction)

R365 will amend all applicable federal, state, and local filings.


Employee Accidentally Paid

The full amount of a paycheck issued to the employee was an overpayment. 		Contact the employee and arrange for them to repay the net amount.

After the employee has repaid the net amount, submit a void paycheck request to R365 Support with the following information:
  • Payroll Company name
  • Employee's name as it appears on their Employee Record
  • Pay date(s) that need to be voided
  • W-2C Request (for prior year void)
      
R365 will amend all applicable federal, state, and local filings.

Earning Amount Overpayment - 
Employee Has Received Payment


One or more of the earning amounts in a processed payment was an overpayment and the employee has already received the payment.

Contact R365 Support and request an overpayment net amount recalculation. R365 support will calculate the correct net amount that should have been paid to the employee.

Contact the employee and arrange for them to repay the difference between the correct net amount and the amount of the payment.

After the employee has repaid the difference in net amounts, submit an overpayment correction request to R365 Support with the following information:
  • Payroll Company name
  • Employee's name as it appears on their Employee Record
  • Pay date(s) that need to be corrected
  • Earning type of the correction
  • Correction amount
  • W-2C Request (for prior year correction)
      
R365 will amend all applicable federal, state, and local filings.

Earning Amount Overpayment - 
Employee Did Not Receive Payment


The earning amounts on a processed payment are overstated, but the employee has not received the payment. (Check was voided)

Historical data and taxes require adjustment.		Submit an overpayment correction request to R365 Support with the following information:
  • Payroll Company name
  • Employee's name as it appears on their Employee Record
  • Pay date(s) that need to be corrected
  • Earning type of the correction
  • Correction amount
  • W-2C Request (for prior year correction)
      
R365 will amend all applicable federal, state, and local filings.


Earning Amount Underpayment 


The earning amounts on a processed payment are understated, and the difference in earnings will be placed as a new earning on their next paycheck.

Corrections can be processed as 'Retro Pay' earnings in a one-time payment paid immediately or grouped with the next pay cycle's pay run.

Note: If the employee has already received payment outside of the system, see the instructions above for 'Employee Paid Outside of the System'.

Prior Period Earnings Not Paid


Earnings associated with a past period have not been paid yet. These earnings will be placed on the employee's next paycheck.

Corrections can be processed as 'Back Pay' earnings in a one-time payment paid immediately or grouped with the next pay cycle's pay run.

Note: If the employee has already received payment outside of the system, see the instructions above for 'Employee Paid Outside of the System'.


Deductions


Payroll Correction / DescriptionCorrection Steps

Deduction Type Incorrect - Amount Correct


The deduction type associated with a deduction on a prior period payment was incorrect. The amount does not need to be changed.

Create two one-time deductions.

  1. Enter a negative deduction for the full amount with the current deduction type to be corrected.

  2. Enter a positive deduction for the full amount with the correct deduction type.

Correct the deduction settings on the employee's Employee Record.

Deduction Amount Over-Contribution


The amount of a deduction in a prior payment was too high. Employee is owed earnings.		Create a negative one-time deduction for the difference between the deducted amount and the correct amount. Earnings will be added to the associated pay run for the entered amount.

Correct the deduction settings on the employee's Employee Record.

Deduction Amount Under-Contribution


The amount of a deduction in a prior payment was too low.

Create a positive one-time deduction for the difference between the deducted amount and the correct amount.

Correct the deduction settings on the employee's Employee Record.

Deduction Not Contributed


Deduction was not added to the employee's Employee Record and no contribution was withheld.

Add to the deduction to the employee's Employee Record.

Create a positive one-time deduction for the full amount of the missing deduction.