This feature is a part of the Smart Ops Release. Click here to learn more about the Smart Ops Release.

The Item Transfers feature enables a more efficient creation and workflow of Item Transfers from the Sending Location to the Receiving Location. Item Transfer forms can be created on the fly or can be populated with custom-made Item Transfer Templates so that routine transfers are easier to record. The current status of a Transfer will be listed next to the Transfer form on the 'Transfers' tab so that both the Sending and Receiving Locations are aware of where the Item Transfer is in the Transfer Workflow. Users who have access to this page will only be able to see Transfer Templates and Transfer forms for the Locations that they have access to based on their User record. 

Once a Transfer form is created and saved, it will have a status of 'In Progress', which can be edited at any time by any User with access to the Sending Location. The User will then send the Transfer form to the Receiving Location, which will then lock the form from being edited by Users from the Sending Location. This form will have the updated status of 'Pending' until the Users from the Receiving Location mark the form as 'Completed' or 'Rejected'. Only Users with approval access will be able to approve the form and complete the process. Click here to learn more about Transfer Status and Workflow.

Forms that are rejected or canceled are required to include a comment explaining the issues noted with the form. These comments will be recorded on the form for all Users at both the Sending and Receiving Locations to view.

Click here for a printable guide on Item Transfers.


The Permissions listed here are associated with Item Transfers. These Permissions can be added to Custom User Roles or single Users. Learn more about managing Permissions and Custom User Roles here.


Item Transfer Permissions are found in the Permission Tree as follows:

  • Food
    • Item Transfer Templates
      • View Item Transfer Templates
      • Edit Item Transfer Templates  
      • Create Item Transfer Templates
      • Delete Item Transfer Templates
    • Item Transfers
      • View Item Transfers
      • View Item Transfer Distributions
      • Edit Item Transfer Detail Amounts
      • Edit Item Transfers
      • Create/Send Item Transfers
      • Complete Item Transfers
      • Cancel Item Transfers
      • Unlock Item Transfers
      • Reject Item Transfers
      • Approve Item Transfers
      • Unapprove Item Transfers
      • Delete Item Transfers


The Permission Access report can be used to determine which User Roles or Users already have these Permissions assigned.


Learn more about User Setup and Security here.

Additional Notes:

  • Item Transfers that are 'In Progress' or 'Rejected' can be deleted by anyone who has access to the Sending Location
  • The 'Unlock' button is only shown to Users with the ability to approve or unapprove Transfers
    • Note: User must have access to the Receiving Location to unlock Transfers

  • An Item Transfer's 'Each Amt' can only be updated on 'In Progress' or 'Rejected' Transfers
    • Note: Users must have access to both the Sending and Receiving Location to edit costs

Learn more about security access here.


To open the Transfers page, first navigate to Smart Ops. In the left navigation, click 'Transfers' under 'Food.' The Transfers page includes two tabs: the 'Transfers' tab and the 'Templates' tab. Both tabs have the same list functions.

List Functions

In addition to the list functions explained below, lists can also be filtered to display in ascending or descending order by clicking the column title. The list can then be further filtered after the initial sort by holding down the 'Shift' key on your keyboard and clicking any other column header.

1) Search Bar - This will filter the listing for the characters entered in this field

2) + Create - The button allows the User to create either a Item Transfer or Item Transfer Template

3) Table Views - This enables the User to create and edit saved views of this list. Simply click this icon and then either 'Save Current View' to save the new view or 'Edit Table Views' to edit the selected saved view. All saved views are listed above these two action buttons

4) Filter - This allows the User to create a filter for the table. Click the filter icon to open the 'Filter Columns' modal. Once open, click '+ Add Filter' to select the Column and Filter Type and then enter the Value that should be filtered. Select the 'Apply' button to filter the table for the information entered or click the trash can icon to remove a filter

5) Columns - This lists all of the columns available to display in the Item Transfers list. Check or uncheck a column name to include or exclude it, respectively, in the list. Columns can also be reorganized by dragging and dropping the desired column's rearrange iconwhere needed

  • Note: Columns will vary depending on tab

6) Export - This will download the listed information into a .csv file

7) Refresh - This will refresh the listing

Item Transfers: Create a Transfer Template

Transfer Templates can be created to make routine transfers an efficient process. Transfer Templates can also be edited and updated at any time to reflect the needs of your Organization. Click here to learn more about how to create a Transfer Template.

Item Transfers: Create a Transfer

Item Transfers can be created on the fly to ensure that the transferring of specific items from one Location to another can be recorded in R365. Click here to learn how to create a Transfer.

Item Transfers: Transfer Status and Workflow

Item Transfers have a set workflow that coincides with their transfer status. Click here to learn more about Transfer Status and Workflow for both the Sending and Receiving Locations.

Item Transfers: Canceled and Rejected Transfers

Transfer forms can be canceled by the Sending Location or rejected by the Receiving Location for any reason. These reasons must be documented before the form can officially be sent back to the Sending Location for corrections. Click here to learn more about Canceled and Rejected Transfers.