Documents to Process is a feature in Restaurant365 that allows Users to upload a PDF or scanned image of an AP Invoice (or AP Credit Memo) to the system and then enter the details of the transaction at a later time.


The Documents to Process Log, located in the 'Administration' subsection of the Accounting module, contains a running list of recent Documents to Process and AP Automation activity.



Documents to Process Log


The log entries contain the following useful information about each Documents to Process / AP Automation event:

  • File Name - the name of the file that was uploaded to the FTP Site, or imported via AP Automation
  • Import Date - the date the file was imported / failed to be imported due to error
  • Email Subject - the subject line of the AP Automation email that was received and imported via AP Automation
  • Integration Status- the status of the file that was imported / failed to import due to error.  Types include:
    • Attachment Found - a file was recognized that could be imported.
    • Error - file failed to import
  • Type- the origin of the Document to Process / AP Automation file.  Type include:
  • Message - a message about the state of the import.  If the status is 'Error', this will contain the error message relating to the file
  • Attachment - a link to the attachment that was uploaded
  • Link to Transaction - a direct link to the AP Invoice or AP Credit Memo that was created after successful import and processing



Email Errors


Emails sent to your unique, R365-generated email address will only be rejected due to the following reasons:

  1.  The Vendor's email address is not whitelisted on the 'AP Processing Email' tab of System Preferences
  2.  The Vendor incorrectly entered your R365-generated email address
  3.  The Vendor included attachments with an incorrect file format


Review these areas first before contacting R365 Support for further guidance.



FTP Site Files with the 'Error' Status


If a file failed to import via the FTP Site, the Integration Status will be set to 'Error' and the file will be routed to the 'ErrorLog' folder in your FTP Site.  Click here for more information on Accessing your FTP Site


The 'ErrorLog' folder is located in the following folder tree:


AP Imports > R365 > ErrorLog



Re-importing Files from the 'ErrorLog'


The following steps can be followed to successfully re-import files that are routed to the ErrorLog:

  1. Navigate to the 'ErrorLog' folder and locate the file(s) that need to be re-imported
  2. Copy (or drag and drop) each file and it's corresponding 'ERR' file (.html) onto your desktop (or an easily accessible location)
    • Note: if you are going to re-import these files using the FTP Site, ensure to delete the files and their corresponding 'ERR' files from the 'ErrorLog' at this time
  3. Review the 'ERR' file by opening it with your preferred web browser
    • Errors in files can vary and this document will detail why the file failed to import
  4. Make any necessary updates to the file
  5. Save the file and proceed to re-upload the file to R365
    • You have the option of using any of the Documents to Process Upload Methods
      • If it is a single file (or very few files), the quickest import option is to use the 'File Import' option on the 'Vendor' menu in the top ribbon
      • If there are several files, you can simply drag and drop them back into the 'R365' folder where the 'ErrorLog' folder is located.  The import process will run and the files should be successfully imported within 15-20 minutes