Why can’t I login to R365 on my Desktop?

Each database (sometimes referred to as 'instance') and User in R365 is unique.  There are a few reasons why you may not be able to login to R365. First, ensure that you are using Google Chrome and then review the following list of reasons you ca...
14:13

What are some best practices during the COVID-19 Pandemic?

The COVID-19 Pandemic has had a devastating impact on the restaurant industry in recent weeks. We understand the challenges you are facing and want to support you with additional resources on how to manage your Inventory and Restaurant Operations through t...
14:07

Why can't I login to R365 on my Mobile App?

Each database (sometimes referred to as 'instance') and User in R365 is unique.  There are a few reasons why you may not be able to login to R365. Review the following list of reasons you cannot login, followed by a list of possible solutions.  ...
13:10

R365's 'Back to School' Tips & Tricks

8/17/20 Hello R365 Family, As everyone heads back to school (either virtually or in-person) we wanted to get in on the learning fun by sharing some knowledge to help each of you get the most out of R365.  For the next several weeks we'll drop ...
14:18

Release Notes

November 18, 2020 Report Email Subscriptions - Coming Soon to All Customers! Easily send valuable insights to anyone in your organization by sending reports through automated emails. The email subscription feature can be used with most reports in th...
12:04

Restaurant365's Post COVID-19 Tool Kit

Recovering from mandated closures during the COVID-19 Pandemic can bring multiple challenges, but your use of R365 should not be one of them. The Restaurant365 Post COVID-19 Tool Kit reviews valuable procedures when implementing Restaurant Locations that m...
11:48

Why is my item costing off?

Depending on the setting you’ve chosen for an item, its inventory cost is either automatically calculated based off previous AP invoices / commissary orders or is manually entered and maintained.  When an item’s cost isn’t automatically updating or is ...
09:07

What do I do if I skipped Stock Counts?

Stock Counts should be entered consistently, but if your restaurant was closed, you may have skipped your End of Month (EOM) Stock Count. Entering EOM Stock Counts is crucial to ensure that your COGS is trued up. These counts can be easily replaced by comp...
09:07

How do I resume taking Stock Counts after not taking them for weeks?

When you resume taking Stock Counts after being closed during this pandemic, you will need two Stock Counts to reflect actual COGS usage. The first count will establish how much in Inventory you have in house. This count should be compared against you...
09:07

What are some best practices around entering a Payroll Journal Entry?

When creating a Payroll Journal Entry, it is important to make sure that the necessary Daily Sales Summaries are Approved and only one Payroll JE is created to clear out the accrued payroll for the desired date range. If more than one Payroll JE is entered...
08:26

What is my R365 domain?

Each R365 domain is unique to a User's restaurant Organization and will need to be entered while logging in to the R365 Red and Black Apps. An Employee's R365 instance is the domain name + '.restaurant365.com', or https://yourd...
08:12

Contact R365 Support

If you're ever unable to find the answers you need in our Support Center, you can always reach out to our Support team for help. Please be aware that if you're in the onboarding process or need a refresher of a topic covered during onboarding, th...
11:29

Can I login to the Support Center with my R365 Username and Password?

If you are a new R365 User, it is important to note that your R365 username and password is not your R365 Support Center login. However, it is easy to make your own R365 Support Center account. Creating a R365 Support Center Login When vis...
09:27

How do I find out if there is a system issue?

Issues within R365 can be the result of improper system setup, and a simple adjustment to a user or item record can see everything working smoothly again. However, it is certainly possible that it can be the result of a temporary performance issue that we ...
15:26

What if an email address is already used for a different login?

If you are attempting to create a New User for Employee A and find a warning message appear noting that this email address is already in use, this means that the email address is saved on Employee A's Employee record. The only time when the same email...
12:26

R365 Orientation Webinars for New 1-5 Location Customers

Welcome to the R365 Family!    To begin the process of Onboarding, we have prepared the following Orientation Webinars that are designed to give you the information you need to hit the ground running in R365. These Webinars will cover the following:...
08:58

R365 Orientation Webinars for New 6+ Location Customers

Welcome to the R365 Family!    To begin the process of Onboarding, we have prepared the following Orientation Webinars that are designed to give you the information you need to hit the ground running in R365.  These Webinars will cover the following...
08:56

Documentation Updates - Q4 2020

View new and updated documentation updates for a quick look into recent changes in R365!  Type Release Date Title Description New 11/19/2020 BAI File Transmission This new feature allows Banks to directly connect with R365 so that your fi...
11:54

Documentation Updates - Q3 2020

View new and updated documentation updates for a quick look into recent changes in R365!  Type Release Date Title Description Update 9/24/2020 AP Invoice Form When an AP Invoice is set to Entry by Account, multiple Locations can be set in ...
10:01

Documentation Updates - Q2 2020

View new and updated documentation updates for a quick look into recent changes in R365! Review the listing below to see what you may have missed. Type Release Date Title Description Update 6/30/2020 Fixed Asset: Asset Record The 'Eff...
11:18

Documentation Updates - Q1 2020

New and updated Support Articles will be listed here for a quick look into recent changes in our software! Review the listing below to see what you may have missed. Type Release Date Title Description New 3/25/2020 What are some best practi...
07:55

Documentation Updates - Q4 2019

New and updated Support Articles will be listed here for a quick look into recent changes in our software! Review the listing below to see what you may have missed. Type Release Date Title Description Update 12/31/2019 DSS Re-Import Re-po...
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