Issues within R365 can be the result of improper system setup, and a simple adjustment to a user or item record can see everything working smoothly again. However, it is certainly possible that it can be the result of a temporary performance issue that we will need to investigate and resolve on our end.
When experiencing any type of issue, we would always recommend first verifying as much as possible that everything is setup properly. But for any additional questions or assistance please don’t ever hesitate to reach out to our Support Team via the Support Portal. Our Agents will be happy to assist.