If you are a new R365 User, it is important to note that your R365 username and password is not your R365 Support Center login. However, it is easy to make your own R365 Support Center account.
Creating a R365 Support Center Login
When visiting our Support Center, click the 'Sign up' button on the top right-hand corner of the header.
A new window will open where you will enter in your information, including your Restaurant365 URL and Role. When finished, click 'Register' at the bottom of the screen. An email from Freshdesk Support will be sent to the email address you listed when creating your account that includes a link to activate it. When you click that link, a new window will open.
In this window, fill in the information required and click 'Activate and Log in'.
Finally, you will come to the Freshdesk window that will have you sign in, thus providing you access to R365's Support site, including creating and tracking your Support Tickets and viewing Support Center Articles.