If you are unable to use the ‘Email Link’ and other ‘Email’ functions within R365, it is often because your User Email Settings either need to be set up, or have been entered incorrectly. If emailing from R365 worked previously, you may have recently reset your email password. You will need to update that password on your User Account to restore the email functionality. Click here for more information on Email Settings, and Common SMTP Settings.

  • Note: if you have any auto-fill settings activated in your browser, you will need to deactivate auto-filling before updating your Email settings.


If your Organization would prefer not to use third-party email addresses, emails can be sent out through a no-reply R365 email address. Click here to learn more about both Outbound Email options to determine which is best for your restaurant Organization.