AR Payments are used to record the receipt of payment for an AR Invoice.  AR Invoices can originate from a number of features in R365 including, AR Sales, Commissary, Franchising and House Account transactions.


When you have received Payment from a Customer you need to record it as an AR Payment, and Apply the AR Payment to an AR Invoice.


To create an AR Payment, hover over the 'Customer' menu and select 'Customer Payment'.  The AR Payment form will load in a new tab



AR Payment Form




  1. Select the Customer record that provided the Payment
  2. Update the Location that the AR Payment will be recorded under
  3. Update the Date
  4. Enter the Amount
  5. Select the Payment Method and update the Payment Number
    • If the Payment has already been deposited, click the 'Deposit Now' checkbox to display an Account Selector where you can choose which Bank Account the payment was deposited into

  6. On the 'Apply' tab, locate the AR Invoice for the selected Customer and click the 'Apply' tab to Apply the AR Payment to the AR Invoice



  7. Approve and Close the AR Payment to complete the process