This article reviews the Returned Payments page. Here, users can view direct deposit payments that failed and were returned.
Article Topics
Navigation
The Returned Payments page is accessed by clicking on the 'View details' button for 'Returned Payments' in the header of the Payroll Overview page.
Returned Payments Page
Columns
| Employee | Employee whose payment was returned |
| Amount | Amount of returned payment |
| Type | Payroll Batch type:
|
| Earning Date | Pay date for the payment |
| Payment Last Tried | Last date payment distribution was attempted by the system |
Retrying Payments
To retry a failed direct deposit distribution, request that the employee update their direct deposit information in the 'My Pay' section of the R365 Mobile App. The failed distribution will be automatically retried with the next processed pay run once new direct deposit information is entered.
Note: If the employee will be paid with a paper check, please contact R365 Support to void the failed distribution.
Download Report
The 'Returned Payments' report can be downloaded from the Returned Payments page by clicking the 'Download report' button on the top right of the page.
- Note: The 'Download report' button is disabled when there are no returned payments present.