Frequently Asked Questions

Why can’t I login to R365?
Each database (sometimes referred to as 'instance') and User in R365 is unique.  There are a few reasons why you may not be able to login to R365....
Tue, May 14, 2019 at 10:21 AM
Can I login to the Support Center with my R365 Username and Password?
If you are a new R365 User, it is important to note that your R365 username and password is not your R365 Support Center login. However, it is easy to make ...
Mon, Jul 29, 2019 at 7:22 AM
Why isn’t my email working to email Transactions, Check Stubs, or ACH files?
If you are unable to use the ‘Email Link’ and other ‘Email’ functions within R365, it is often because your User Email Settings either need to be set up, or...
Tue, Jan 23, 2018 at 2:32 PM
How can I get Labor Accruals into R365?
If your employees use your POS system to punch in and out of their shifts, you should be able to import Labor Punches in to R365.  During the POS Integratio...
Tue, Jan 23, 2018 at 3:22 PM
How do I get last year’s sales to show up on my Flash Report?
If you are new to R365 and want your prior year (PY) sales to show up alongside your current sales on the Flash Report, you will need to import your ‘Histor...
Thu, Jan 25, 2018 at 8:27 AM
Why can’t I print a check with a signature?
Only Users with the ‘Print Check Signature’ security role can print checks with signature in R365.  If you are unable to print a check with a signature, con...
Thu, Jan 25, 2018 at 11:37 AM
Why can't I create transactions to Accounts Payable or Accounts Receivable?
Restaurant R365 automatically uses the settings in Preferences where GL accounts are assigned to Accounts Payable/Receivable. When you create AP or AR trans...
Tue, Aug 27, 2019 at 2:10 PM
Why do I have an Unassigned Vendor / Customer in my Aging report?
There are two ways that an unassigned Vendor / Customer can happen:  Accounts payable / receivable open transactions do not match the imported trial balan...
Tue, Aug 27, 2019 at 2:57 PM
Bank Activity FAQs
Why isn’t a transaction matching in my bank activity?  There are multiple possibilities:  The transaction does not yet exist in R365, but can be creat...
Tue, Aug 27, 2019 at 3:00 PM
Why is the cost of my item so high / low?
Depending on the setting you’ve chosen for an item, its inventory cost is either automatically calculated based off previous AP invoices / commissary orders...
Tue, Aug 27, 2019 at 3:04 PM