Frequently Asked Questions

Why can’t I login to R365 on my Desktop?
Each database (sometimes referred to as 'instance') and User in R365 is unique.  There are a few reasons why you may not be able to login to R365....
Tue, Jan 14, 2020 at 2:13 PM
Why can't I login to R365 on my Mobile App?
Each database (sometimes referred to as 'instance') and User in R365 is unique.  There are a few reasons why you may not be able to login to R365....
Fri, Jun 19, 2020 at 10:02 AM
What are some best practices during the COVID-19 Pandemic?
The COVID-19 Pandemic has had a devastating impact on the restaurant industry in recent weeks. We understand the challenges you are facing and want to suppo...
Wed, May 20, 2020 at 2:07 PM
Contact R365 Support
If you're ever unable to find the answers you need in our Support Center, you can always reach out to our Support team for help. Please be aware that i...
Thu, Jun 4, 2020 at 9:28 AM
Can I login to the Support Center with my R365 Username and Password?
If you are a new R365 User, it is important to note that your R365 username and password is not your R365 Support Center login. However, it is easy to make ...
Tue, Dec 3, 2019 at 9:27 AM
Why isn’t my email working to email Transactions, Check Stubs, or ACH files?
If you are unable to use the ‘Email Link’ and other ‘Email’ functions within R365, it is often because your User Email Settings either need to be set up, or...
Tue, Jan 23, 2018 at 2:32 PM
How can I get Labor Accruals into R365?
If your employees use your POS system to punch in and out of their shifts, you should be able to import Labor Punches in to R365.  During the POS Integratio...
Tue, Jan 23, 2018 at 3:22 PM
How do I figure out which check paid which invoice?
There are two reports that can help you determine which check paid a given invoice. For details on these reports, see the following articles: Payments ...
Tue, May 12, 2020 at 12:17 PM
How do I get last year’s sales to show up on my Flash Report?
If you are new to R365 and want your prior year (PY) sales to show up alongside your current sales on the Flash Report, you will need to import your ‘Histor...
Wed, Feb 5, 2020 at 3:59 PM
How do I send employees a message?
There are two primary ways to send your employees a message: You can use our newer Employee Messaging feature. You can use our legacy Announcements fe...
Tue, May 12, 2020 at 12:51 PM