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    Returned Payments
    • 05 Jul 2024
    • 1 Minute to read
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    Returned Payments

    • Dark
    • PDF

    Article summary

    This article reviews the Returned Payments page. Here, users can view direct deposit payments that failed and were returned. 


    The Returned Payments page is accessed by clicking on the 'View details' button for 'Returned Payments' in the header of the Payroll Overview page.


    Returned Payments Page

    Columns

    Employee

    Employee whose payment was returned

    Amount

    Amount of returned payment

    Type

    Payroll Batch type:

    • Payroll - Traditional Pay Period

    • Ad Hoc - One-Time Payment

    • Imported - Imported via Payment Import

    Earning Date

    Pay date for the payment

    Payment Last Tried

    Last date payment distribution was attempted by the system


    Retrying Payments

    To retry a failed direct deposit distribution, request that the employee update their direct deposit information in the 'My Pay' section of the R365 Mobile App. The failed distribution will be automatically retried with the next processed pay run once new direct deposit information is entered.

    If the employee will be paid with a paper check, please contact R365 Support to void the failed distribution. 


    Download Report

    The 'Returned Payments' report can be downloaded from the Returned Payments page by clicking the 'Download report' button on the top right of the page.

    The 'Download report' button is disabled when there are no returned payments present. 


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