This is a part of the Item Transfers feature in the Smart Ops Release. Click here to learn more about the Smart Ops Release.


Item Transfers can be created on the fly as needed from the Transfers page. Once a Transfer form is sent to its Receiving Location, the status of the Transfer will be updated on the 'Transfers' tab. Click here to learn more about Transfer Statuses and Workflows.


Click here for a printable guide on Item Transfers.



Create a Transfer



Navigate to the Transfers page and on either the 'Transfers' or 'Templates' tab, click the '+ Create' button and select 'Transfer'. This will open the New Transfer modal.



Transfer Form



1) Number - The number associated with the Item Transfer

2) Date - The date that the transfer was created

3) Status - The status of the transfer, which will default to 'In Progress'. This status will remain in place until the Item Transfer is sent to the Receiving Location. Click here to learn more about Transfer Status and Workflow

4) Transfer From - The Location sending the transfer. The User will be able to select only from the Locations that they have access to

5) Transfer To - The Location receiving the transfer

6) Template Selector - The option to use a Transfer Template created for the Sending Location. Selecting a template will auto-fill the form with the details entered on that template

7) Search Bar - This allows the User to search the listing for the term entered in this field

8) + Add Item - This will enable the User to add items to the 'Items' grid. This is explained in more detail below

9) + Bulk Add - This will open a box where the User can add items by Item Category. This is explained in more detail below

10) Total - The total amount of the items being transferred

11) Save - This will save the entries made to the form

12) Send - This will send the Item Transfer to the Receiving Location, lock the form from being edited, and updates the Status to 'Pending'. The User will have to submit a comment via the 'Comment' modal that the Receiving Store will view. Click here to learn about Transfer Statuses

13) Help Menu - This will open the Help Menu, which lists multiple resources that assist in creating an Item Transfer

14) Full Screen - This will expand the modal to full screen. This can then return back to the original size by clicking the minimize icon

15) Close - This will close out the modal without saving



Comment Box



Below the Transfer form details, a Comment Box is listed to record all notes sent between the Sending and Receiving Locations. When a form is sent, rejected, or canceled, the User is required to enter a comment detailing the reason for the action taken. Click here to learn more about rejected or canceled Transfers.



Add Items


Items can either be added individually or in bulk. Each option corresponds with the 'Add' button listed above the Items listing.



Add Items Individually


Once a Sending Location is selected, the '+ Add Item' button will be enabled. 



To add items to the Transfer, follow these steps:

  1.  Navigate to the 'Items' grid
  2.  Click the '+ Add Item' button. A line will appear where details can be entered about an item
  3.  Enter in the name of the item in the 'Item' selector field
  4.  Select the desired item from the drop-down listing that appears
  5.  Once an item is added, details about the item will auto-populate the boxes in the line. The majority of these fields can be updated if needed
  6.  Enter in the quantity of the item and then add more items if needed. Users can add items by either:
    • Clicking the '+ Add Item' button
    • Hitting 'Enter' on their keyboard


Users can easily navigate between boxes by hitting 'Tab' on their keyboard. If all items are added and then the quantity fields are updated, Users can enter a quantity and then click 'Enter' to navigate down the 'Quantity' row. This functionality will work on other columns as well.



Add Items in Bulk


Items can be added in bulk by Item Category by first clicking the '+ Bulk Add' button above the 'Items' grid.




In the box that appears, select the desired Item Category options and then click the 'Add # Items'. All Items will then be added to the 'Items' grid.



Enter Quantities and Send Form


When all items are added, ensure to enter the quantities of each item if not done so when adding items to the form and then save and send the form to the Receiving Location, unless otherwise noted by your Organization.


Review the Transfer Status and Workflow to ensure that this Item Transfer is properly documented in R365.



Delete a Transfer Form


Item Transfers can be deleted at any time up until the Transfer is approved. Any User from the Sending Location can delete a Transfer when it has a status of 'In Progress' or 'Rejected', but when the Transfer has a status of 'Pending' or 'Completed', only Users with one of the following Security Roles and access to both the Sending and Receiving Locations can delete it:

  • Full Access (Primary)
  • Accounting Manager (Primary)
  • Approve Item Transfer (Secondary)



To delete a Transfer, open the form and click the Context Menuin the top, right corner of the modal. From this menu, click 'Delete' and a confirmation modal will appear to confirm the form deletion. Once confirmed, the form will be deleted.