Missing Daily Sales Summary

In the event that the Daily Sales Summary (DSS) does not automatically import, following the close of the preceding daily sales, try the following steps before contacting Restaurant365 Support:

1) Ensure that the Back Office Computer is running

2) Ensure that the Back Office Computer has an active internet connection

If the computer was off, or the internet was down, the auto-import tool cannot run.  Continue to the options listed below


  • Manually Re-import the Daily Sales Summary via the Restaurant365 Auto-Import Tool
    • Note: This option is only available on Non Cloud-based POS systems and may not be available for all Users. If the Restaurant365 Auto-Import Tool cannot be found on the Back Office Computer the User will need to contact Restaurant365 Support, or wait until the next automatic import

  • Wait for the Auto-Import Tool to run
    • DSSs are imported through the R365 DTS automation tool
    • DTS will continually monitor your R365 database, looking for missing DSSs over the past 30 days
    • A scan is performed every 15 minutes and the system will automatically attempt to import any DSSs that are missing or have been manually deleted
      • Note: POS systems vary in their data retention and not all POSs will store their data for 30 days. Reach out to your setup coach to learn more about your POS system

Click the link below to obtain a printable PDF of the above information to place by your Back Office Computer:

R365 Missing DSS Steps Printable