- Getting Started 2
- R365 Support
- R365 Knowledge Base
- Logging in to the R365 App
- Troubleshoot User Login Issues
- R365 Implementation Process (Accounting and Operations)
- Using R365 2
- R365 Navigation
- Address Verification
- AskR365 Beta 1
- Keyboard Shortcuts
- Attachment Viewer
- Working with List Views
- Working With Smart Grids
- Upload File
- R365 Academy Overview
- Using Restaurant365 in Other Languages
- R365 Mobile Language Options
- How to Import Excel CSV with Leading Zeros
- Submitting a Product Idea
- Create a R365 Support Center Login
- System Requirements
- Getting Started with Accounting
- Golden Rules of Accounting
- Phase 1: Getting Started & Discovery
- Phase 2: Money In
- Phase 3: Money Out
- Phase 4: Accounting Cutover
- Accounting Cutover Process
- Phase 5: Banking
- Phase 6: Payroll
- Accounting Onboarding to Adoption
- Key Accounting Reports
- Using Monday.com
- Exporting Data from QuickBooks®
- Export Chart of Accounts List From QuickBooks® Desktop
- Export Chart of Accounts List From QuickBooks® Online
- Export Vendor List From QuickBooks® Desktop
- Export Vendor List From QuickBooks® Online
- Export Customer List From QuickBooks® Desktop
- Export Customer List From QuickBooks® Online
- Pulling Data from QuickBooks® Desktop for R365 Migration
- Pulling Data from QuickBooks® Online for R365 Migration
- Completing a Crosswalk
- Getting Started with Operations
- Golden Rules of Operations
- Using Monday.com
- Preparation for Operations
- Phase 1: Items In
- Phase 2: Item Management and Transactions
- Phase 3: Inventory
- Phase 4: Recipes
- Phase 5: Scheduling
- Phase 6: Ops Onboarding to Adoption
- Operations Reporting Essentials
- Restaurant Operational Reports List
- Key Operations Reports
- Key Labor Reports
- Restaurant Manager Training Outline
- Building Great Habits
- Advantage Migration to R365
- Frequently Asked Questions 1
- How To Videos
- Release Notes
- Administration 2
- Administration FAQ
- Audit Log
- Autonumbering
- GL Export
- GL Types
- Import Tool
- Location Groups
- Beginning Balance
- Radar Imports
- Start of Day
- Fiscal Years
- Legal Entities
- Locations
- Payment Type Accounts
- POS Mapping Tool
- Preferences 2
- System Preferences: Accounts
- System Preferences: Location Reporting Categories
- System Preferences: AP Processing Email
- System Preferences: Miscellaneous Updated
- System Preferences: Location Additional Info
- System Preferences: Payments Updated
- Adding Your Organization's Internal Support Link
- Undeposited Funds
- Outbound Emails
- Email Settings: Common Webmail Provider SMTP Settings
- Repoll DSSs
- Sales Accounts
- Setup Assistant
- Users & Security
- User Setup, Security, and Location Access
- Security & Permissions
- Security & Permissions: Overview & Security
- User Roles: R365 User Role Descriptions
- Custom User Roles
- User Permissions: Permission Reference
- User Roles
- Report Roles
- Passwords
- Auto Log Out
- Authentication (MFA)
- Audit Access
- Generating a User Access Report
- Generating a Permissions Access Report
- Generating a User's Permissions Report
- Multi-Factor Authentication Method Enrollments
- Users
- Full Access User Role
- User Preferences
- Troubleshoot User Login Issues
- Accounting User Setup
- Operations User Setup
- Workflows
- Single Sign-On (SSO)
- Accounting 8
- Accounting FAQ
- Year-End Close
- Budgets
- General Ledger
- GL Accounts
- ASC 842 Federal Accounting Mandate
- Add a New GL Account
- GL Account Record
- Parent Accounts and Child Accounts
- Restrict Access on GL Accounts
- Disable Entry on GL Accounts
- Operational Reports Categories on GL Accounts
- Location Security on GL Accounts
- Report Settings on GL Accounts
- Budget Defaults on GL Accounts
- Statistical Accounts
- GL Types
- Entering Statistical Account Data
- Default Statistical Accounts
- GL Allocation Templates Overview & Security
- GL Allocation Templates: Create and Edit a Template
- GL Allocation Templates: Use a Template
- GL Allocation Templates: Allocation Calculator
- GL Allocation Templates: Mark as '(In)Active'
- Preset Allocations Overview & Security
- Preset Allocations: Create and Edit an Allocation
- Preset Allocations: Use an Allocation
- Preset Allocations: Mark as '(In)Active'
- Inactivate or Delete GL Accounts
- Journal Entries
- Daily Sales Summary
- Review a Classic Daily Sales Summary
- Approve a Daily Sales Summary
- Mass DSS Review
- Currency Conversion for DSS Data
- Troubleshoot a Daily Sales Summary
- Missing and Out of Balance Daily Sales Summaries
- Manually Delete a DSS
- DSS Paid Outs
- Paid Out Types
- Uploading Deposits via FTP
- DSS Validation Report
- DSS GL Account Mapping Report
- DSS Mapping
- Manage Undeposited Funds
- Map Refunds
- DSS Journal Entries
- Payroll Journal Entries
- Gross Sales vs Net Sales
- GL Accounts
- Fixed Assets
- Asset Classes
- Asset Categories
- Depreciation Method Definitions
- Convention Definitions
- CIP & Active Credit Offset Accounts
- Asset Record
- Asset Status
- Asset Actions
- Related Expenses
- Creating Assets
- Potential Asset List
- Fixed Asset Depreciation Form
- Fixed Assets Reporting
- Asset Tag Printout
- Adjusting the Acquisition Cost of an Asset
- Fixed Assets FAQ
- Delete a Fixed Asset
- Accounts Payable 8
- AP Center 1
- AP Transactions
- Memorized AP Transactions
- Documents to Process 1
- Documents to Process: Supported File Types
- Documents to Process: Upload Methods
- Documents to Process: Manual Upload
- Documents to Process: Uploading Files with AP Automation
- Documents to Process: Uploading Files via FTP
- Documents to Process: How to Process Uploaded Files
- Documents to Process: Log and Errors
- Documents to Process: Mark as Archived
- Documents to Process: Comments
- AP Capture AI
- OCR Mapping in AP Capture AI
- AP Capture Pro
- Documents to Process page Updated
- AP Capture: Labels in Review OCR Mapping
- Draft Transaction Sidesheet
- Resolve Documents With Issues
- Payment Runs 1
- Payment Runs Page
- Payment Run: Payment Date
- Payment Run Statuses
- Create a Payment Run
- Payment Run: Discounts from Early Payment
- Payment Run: Creating Payments
- Payment Run: Applying Credits
- Payment Run Overview
- Printing Checks
- Manual Payment
- Check Numbering in R365
- Paying Your Credit Card Bill
- Recording American Express AMEX Charges
- Payment Run Record
- Payment Run Approvals
- AP Payment Record Updated
- System Prompting to 'Save As' for Report / Check
- Vendors 1
- Vendor Record
- Vendors Page
- 1099 Setup and Management
- Updating 1099 Vendor Type
- Vendor Merge
- Payment Terms
- Paying Vendors by ACH Updated
- Enter a Vendor Credit Issued as a Check or ACH
- Fintech Refunds
- Add a Vendor Group
- Add 1099 Historical Data to a Vendor
- Prepare a Remittance Advice for an ACH Vendor
- Invoices
- Mass Invoice Entry
- AP Credit Memo record
- AP Invoice record
- Voiding a Transaction
- Credit Expected
- Use Tax Vendors
- Unassigned Vendor – Accounts Payable
- Autopay AP Invoice
- Document Date & GL Date
- Payment Hold
- Mark as Paid
- Priority Status
- Location Groups in Accounting
- Alternate Currency Entry
- Currency Conversion Factors
- Working with Currency Conversion Factors
- Partially Pay an AP Invoice
- Imports & Automation
- R365 Payments Service 4
- Getting started with R365 Payments
- R365 Payments Vendor Enrollment
- Pay Vendors with R365 Payments
- Enable a Legal Entity for R365 Payments
- Add or Remove a Bank Account
- Add or Remove a Vendor
- Resending Failed/Unsent Payments Updated
- Scheduling a payment run
- Rescheduling Scheduled Payment Runs
- Cancelling a Scheduled Payment Run
- To and From Addresses in R365 Payments
- Payment Methods Updated
- R365 Payment Statuses Updated
- Voiding a payment with R365 Payments
- Flow of Funds
- Security and Fraud Prevention with R365 Payments
- Self-Service Onboarding and Verification
- R365 Payments: Frequently Asked Questions (FAQ) Updated
- Troubleshoot an R365 Payment That Did Not Go Through
- AP Payment v Bank Expense
- Banking
- Bank Accounts
- Bank Record
- Direct Bank Connections: Re-Authenticating Connected Bank Accounts
- Bank Account Record
- Adding a New Bank Account or Checkbook
- Direct Bank Connections Overview
- Direct Bank Connections: Connecting Bank Accounts
- Direct Bank Connections: Bank Accounts with Multi-Factor Authentication
- Update an Account Being Use in CFR
- Bank Transactions
- Bank Reconciliations
- Bank Activity Overview
- Bank Activity: Update and Match Transactions
- Direct Bank Connections: Retrieve Bank Activity
- Bank Activity: Manual Import and Export
- Bank Reconciliation
- Bank Reconciliation Report
- Reconciling Credit Cards
- Bank Rules
- Rule Vault Overview & Security
- Rule Vault: Create a Rule
- Rule Vault: Edit a Rule
- Rule Vault: Mark as '(In)Active'
- Rule Vault: Default Matching Rules
- Bank Activity Page
- Bank Activity: Create AP Payment from Bank Activity
- Uncleared Bank Transactions
- Troubleshoot Bank Rules Matching
- Unreconcile a Bank Reconciliation
- Repoll a Reconciled DSS Entry
- Bank Balance vs GL Account Balance
- Where can I see my Bank Account Balance?
- Canadian Check Format Transit Numbers
- Preparing Amex Data for a QFX Converter Resource
- BAI File Transmission
- Positive Pay Overview & Reports
- Check Printing Setup - UNITED STATES Check Format
- Check Printing Setup - CANADA Check Format
- Check Signatures
- Creating a Check Signature
- AP Payment v Bank Expense
- Record an Expense Report
- Bank Accounts
- Accounts Receivable
- Transactions
- Smart Ops 2 9
- Smart Ops FAQs
- Smart Ops: Overview
- Stand-Alone Ops: Overview
- Home (Operations)
- Task Management
- Forms
- Dashboards
- Sales & Forecasting
- Forecasting
- Forecasting Page
- Projection Models and Forecast Metrics
- Import Sales Forecast
- Adjusting Forecasts
- Review Projection Dates Page
- Customizing Projection Dates
- Publishing Forecasts
- Forecasting Settings
- Forecast Configurations Tab
- Create and Edit Forecast Configuration Groups
- Labor Forecasting by Job
- Additional Forecasting Features
- Smart Labor
- Legacy Forecasting
- Daily Sales
- Sales Tickets
- Cash
- Menu Items
- Menu Item Categories
- Forecasting
- Food 4
- Orders
- Invoices
- AP Invoices Overview & Security
- Invoices & Credit Memos
- Link a Purchase Order to an AP Invoice
- Create an Invoice
- AP Invoices: Review and Approve Invoices
- AP Invoices and Credit Memos: Split View
- AP Invoices: Alerts and Unlinked Items
- AP Invoices: Vendor Entry Instructions
- AP Credit Memos: Review and Approve a Credit Memo
- Linking Unlinked Items
- Keg Deposits
- AP Credit Memos Overview & Security
- Editing AP Transactions from the Purchased Item Record
- Create a Credit Memo
- Manage Overhead Costs
- Invoice Templates
- Inventory
- Inventory Counts Overview & Security
- Counts
- First Inventory Count
- What items are being counted on my Inventory Count Templates?
- Inventory Counts: Create and Edit an Inventory Template
- Create and Enter an Inventory Count
- Inventory Counts: Add New Items
- Review and Approve an Inventory Count
- Inventory Counts: Print Count Review Report
- Inventory Counts: Copying an Existing Inventory Template
- Inventory Counts: Using Multiple Count U of Ms
- Generate an Inventory Count Using Theo on Hand
- Inventory Transactions
- Inventory Count Variance Review
- Barcode Scanning
- Third-Party Inventory Counts
- Troubleshoot a Missing Inventory Count
- Resume Inventory Counts
- Inventory Templates
- Periodic Inventory
- Beginning Balances Inventory Count
- Transfers 4
- Waste
- Donations
- Memorized Prep Logs
- Prep Log
- Food Admin
- Item Costing
- Units of Measure
- Item Categories
- Items
- Smart Ops Items: Overview & Security
- Purchased Items
- Vendor Items
- Location Groups in Smart Ops
- Vendor Items vs. Purchased Items
- Sell Only Items (Merchandise) Sold through the POS with Recipe Costing
- Fix Duplicated Purchase Items
- Delete or Deactivate a Purchased Item Record
- Update the Measure Type on an Item Record
- Troubleshooting Item Costing Issues
- Recipes
- Item Locations
- Ingredients
- Items (Classic)
- Recipes (Classic)
- Prep Stations
- Brand-Managed Items
- Commissary
- Manager Log
- Labor 1 5
- Scheduling 5
- R365 Scheduling Quick Start Guide
- Schedule Calendar 5
- Labor Forecasting
- Suggested Hours
- Cross-Day Shifts
- Restrict Scheduling Minors
- Scheduled Now
- Manager Tools
- Labor Rules Updated
- Labor Details
- POS Employees
- Tip Automation
- Scheduling 5
- Team 1
- Jobs
- Employees 1
- Employees Page
- Employee Record 1
- New Employee Checklist
- Merge Employee Records
- Employee App Access
- Employee Master
- Inactive Employee Records
- Create Employee Records
- Assign Accrual Rules to Employees
- Employees with Multiple User Records
- Employee Update Templates
- Employees Legacy Smart Ops
- Employee Record 2024-2025 Update
- Resolve an Email Address Already in Use Error
- Employees Classic
- Responsibilities
- Departments (Labor)
- Sites
- Document Library
- Workforce 7
- R365 Payroll Processing Calendar - 2024/2025
- Workforce Payroll Process Overview
- Workforce Payroll Routine - Click and Easy
- Departments (Workforce Payroll)
- Payroll 6
- Pay Runs 5
- Net Pay Shortfalls Updated
- Payroll Audit & Troubleshooting
- Payroll Corrections Guide
- Funding and Payroll Journal Entries
- Editing DSS Labor Punches
- Paycheck Runs
- Year End Checklist
- Workers Comp
- Employees For Workforce Payroll
- Policies
- HR Support Center
- Locations
- Settings 1
- Documents
- Hire
- R365 Hire Overview
- Hire FAQ
- R365 Hire Reports
- Recruiting Module
- Hiring Process
- Recruiting Dashboard
- Jobs Listing
- Applicants Listing
- Contacting Applicants
- Message Templates
- Hiring Steps
- Post a Job
- Refreshing Jobs 2024 Update
- Prescreen Questions
- Confidential Account Name
- Share a Confidential Job
- Applicant Profile
- Location Setup
- Interview Scorecards
- Careers Page
- System Settings
- Job Templates
- Recruiting Bilingual Candidates
- Job Profile
- Job Boards
- Writing a Compelling Company Description
- Indeed Best Practices
- Departments Setup
- Populate Employee Records into Workforce
- Autopilot
- Reviewing New Applicants Page
- Remove an Applicant
- Track the Careers Page
- Access Applicant Assessments
- Write an Effective Job posting
- Using Application Forms
- View and Evaluate Assessment Scores
- Setting Benchmarks for Assesments
- R365 Hire Paychex Integration
- Onboarding Module
- R365 Hire: Onboarding Dashboard
- R365 Hire: Onboarding Checklists
- R365 Hire: Checklist Categories
- R365 Hire: Onboarding Defaults
- R365 Hire: Assign Tasks
- R365 Hire: Editing Checklists
- R365 Hire: Cloning Tasks
- R365 Hire: Onboarding Notification Settings
- R365 Hire: Creating and Uploading Onboarding Forms
- R365 Hire: Employee Custom Fields
- R365 Hire: My Info
- R365 Hire: Using E-Verify
- R365 Hire: Onboarding Record
- R365 Hire: Employees Listing
- R365 Hire: My Tasks
- R365 Hire: Account Settings
- R365 Hire: Add New Users
- R365 Hire: Using the Work Opportunity Tax Credit
- R365 Hire: Rehire Process
- R365 Hire: Add a New Employee
- R365 Hire: How to Export Employee to Payroll
- R365 Hire: E-Verify Statuses
- Troubleshoot the Tasks Tab
- Reports 2
- To Do Checklist
- P&L Comparison
- Dashboard
- Ad Hoc Reports
- My Reports
- My Reports FAQs
- My Reports Setup
- Report Subscriptions
- Vendors Reports
- Purchased and Inventory Reports
- Purchased and Inventory Reports Overview
- Above-Store Actual vs Theoretical Analysis
- Actual vs Theoretical Analysis
- AP Invoice Distribution
- COGS Allotment
- COGS Analysis by Location
- COGS Analysis by Vendor
- Contract Violations
- Inventory Variance by Location
- Item Cost Analysis by Location
- Item Cost Percent Breakout
- Item Price Change Analysis
- Item Price Verification
- Item Transfer Details
- Paid Invoice Distribution
- Payables Invoice Distribution
- Period Purchases Analysis by Vendor
- PO to Invoice Reconciliation Report
- Purchases by Vendor
- Receiving by Purchased Item
- Stock Usage
- Theoretical On Hand
- Vendor Analysis
- Waste History
- Waste Log Form
- Weighted Average
- Donations Form
- Inventory Stock Count Detail
- Food Variance Report
- P&L Report v AvT Report
- Labor Reports
- Academy Progress Report
- ADP Alternate Export
- ADP Workforce Export
- ADP WorkforceNow Temp Cost Number Export
- Daily Labor Review
- Daily Roster
- EEO Report
- Employee Certification Report
- Employee Merge Report
- Employee Separation Report
- Employee Shift Sign Off Report
- F9 Segment Descriptions
- Labor Actual vs Scheduled
- Labor Actual vs Scheduled - Detail
- Labor Actual vs Scheduled - Punch Details
- Labor Break and Split
- Labor by Employee by Job
- Labor Hour and Rate Analysis
- Labor Payroll Review
- Labor Productivity Analysis by Week
- Labor Punches
- Minimum Wage Adjustment
- Minimum Wage Adjustment - Raw Data
- Overtime Warning Report
- Paychex Flex Time Export
- Paychex Payroll Alternate Export
- Paycom Payroll TAI03 File
- PTO Balance Report
- PTO Liability Report
- Punch Audit Report
- R365 Payroll Export
- Sales and Labor Budget Chart
- Sales vs Labor
- Worked Hours Export
- Shift Availability Report
- Weekly Labor Evaluation
- Deduction Audit Report
- Demographic Audit Report
- Financial Reports
- Financial Reports Overview
- Account Balance by Location
- Account Balance by Location Export
- Account Trx Summary by Location Export
- AP Accrual
- Asset Tag Printout
- Asset Value Report
- Balance Sheet
- Balance Sheet - Layout Format
- Blackline Export
- Cash Flow
- Restaurant Financial Reports List
- Cash Flow Side by Side
- Daily Sales Report
- Extended Daily Sales
- Fiscal Calendar
- Fiscal Year Error Check
- Fixed Asset Activity - Depreciation
- Fixed Asset Activity - Disposal and Retirement
- Fixed Asset Activity - Place In Service
- Franchise Invoicing Report - Summary View
- GL Account Detail
- GL Account Detail Export
- GL Account Detail with Legal Entity
- GL Account Detail with Legal Entity Export
- Net Sales By Daypart
- Profit and Loss
- Profit and Loss - Custom Date
- Profit and Loss - Layout Format
- Profitability Report
- Transaction Detail Export
- Trial Balance
- Working Trial Balance
- GL Account Drill-Downs
- Synexus Sales Tax Export
- Spread Memorized Transaction List
- Controllable Profit and Loss Mapping Guide
- Troubleshoot an Out of Balance Balance Sheet
- Troubleshoot a P&L Report Missing Budget Data
- P&L Report v AvT Report
- Banking Reports
- Sales Reports
- Sales Reports Overview
- Avg Gross Sales by Hour
- Avg Gross Sales Ticket Count
- Forecast Report
- Forecast Download Report
- Menu Item Analysis
- Menu Price Analysis
- Product Mix
- Product Mix - Year Over Year
- Sales and Prime Cost
- Sales Payment Analysis
- Server Sales Analysis
- Weekly Sales and Labor
- Advanced Weekly Sales and Labor
- Recipe
- Customers Reports
- Operational Analysis Reports
- Cash Reconciliation Export
- Cash Sheet Export
- Cash Sheet Report
- Daily Sales and Log Entries
- DSS Status Report
- Employees vs Guest Count Chart
- Flash Report
- Flash Report - Advanced
- Guest Check Transaction Detail
- Location Comparison
- Location Sales and Reg Labor
- Location Vital Signs
- Operations Overview
- Operations Scorecard
- Sales and Labor Breakout
- Sales and Labor Productivity Report
- Weekly Log
- Weekly Review - Location
- Weekly Speed of Service Report
- Recipe and Theoretical Reports
- Workforce Reports
- Commissary Reports
- Catering Reports
- Comparable Stores
- Fiscal and Operational Calendars in Reports
- Labor Differences on Flash Report vs P&L
- Actual vs Theoretical Analysis – Troubleshooting Variances
- Troubleshoot the AP/AR Aging Report
- Year Over Year Comparison Days
- Custom Financial Reports
- Custom Financial Reports: Writer Overview and Security
- R365 Custom Financial Reports Writer: Initial Setup
- R365 Custom Financial Reports Writer: Organizational Structure
- R365 Custom Financial Reports Writer: Building Reports
- R365 Custom Financial Reports Writer: Templates
- R365 Custom Financial Report Writer: Report Rows
- R365 Custom Financial Reports Writer: Report Columns
- R365 Custom Financial Reports Writer: Creating Reports
- R365 Custom Financial Reports Writer: Combination Reports
- R365 Custom Financial Report Writer: Running Reports
- R365 Custom Financial Reports: Assigning Reports
- R365 Custom Financial Reports Writer: Report Packages
- R365 Custom Financial Report Writer: Report Groups
- R365 Custom Financial Report Writer: Reports with Multiple Fiscal Year Structures
- R365 Custom Financial Reports Writer: Report Viewer
- Custom Financial Reports page
- Duplicate a CFR report
- Financial Dashboard
- Workforce Reports 2
- Unverified TIN Report
- W-2 Detail Report
- Unpayable Employees Report
- Payroll by Pay Period & Payroll by Pay Date Reports
- Employee Census
- Benefits and Deductions Report
- Payroll Accrual Report
- Garnishment Remittance Report
- Negative Balances Report
- Returned Payments
- Workers' Compensation Report
- I-9 Report
- Workforce: Paystubs Updated
- Funding Page & Funding Details Report Updated
- Form 8027
- R365 Mobile
- Upload Files via the R365 Red App
- R365 Mobile FAQ
- R365 Mobile App
- Announcements
- Accounts Payable (Mobile)
- Daily Sales
- Food
- Logbook
- Scheduling
- My Pay
- My Tasks
- Forms
- Notifications
- R365 Messaging
- Mobile Intelligence
- R365 Intelligence 3 1
- R365 Intelligence: Overview & Security
- R365 Intelligence FAQ
- Install the R365 Intelligence Excel Plug In
- Excel Plug-in Beta
- R365 Intelligence Glossary Updated
- Dashboards 2
- R365 Intelligence: Dashboard Views
- R365 Intelligence: Creating a Dashboard
- R365 Intelligence: Editing Dashboards
- R365 Intelligence: Report Drill Downs
- R365 Intelligence: Duplicating Dashboards
- R365 Intelligence: Dashboard Action Menu
- R365 Intelligence: Sharing Dashboards Updated
- R365 Intelligence: R365 Dashboard Masters
- R365 Intelligence: Purchasing & Receiving Dashboard Master
- R365 Intelligence: PMIX Dashboard Master
- R365 Intelligence: Sales Dashboard Master
- R365 Intelligence: Labor Dashboard Master
- R365 Intelligence: Intraday Dashboard Master
- R365 Intelligence Dashboard Subscriptions Updated
- Visualizations
- R365 Intelligence: Editing Visualizations
- R365 Intelligence: Adding Data by Existing Objects
- R365 Intelligence: Visualization Types
- R365 Intelligence: Attributes v. Metrics
- R365 Intelligence: Creating Attributes
- R365 Intelligence: Creating Metrics
- R365 Intelligence: Using Filters
- R365 Intelligence: Creating Element Groups
- R365 Intelligence: Adding Thresholds to Visualizations
- R365 Intelligence: Formatting a Visualization
- R365 Intelligence: Importing New Data
- Integrations 19
- POS Integration
- POS Integration Overview
- POS Integrations List
- Intraday Polling
- Schedule Writeback
- POS Menu Item Modifier Management
- Setting up POS Menu Item Modifier Management
- POS Integration Whitelisted URLs & IP Addresses
- Change POS Systems
- POS Integration Settings
- Using the R365 Connect Installer
- Completing the POS integration import template
- POS Data Export – File Guide
- POS New Build Request Form
- Vendor Integrations
- FTP Site
- R365 API
- Integrations page 18
- NDCP Integration 4
- Supplyit Integration Beta 3
- QuickBooks 10
- QuickBooks Online Integration Beta
- Data Push to QBO Beta
- Manage the QuickBooks Online Integration Beta
- Connecting Multiple QBO Instances to R365 Beta
- Manage QuickBooks GL Account Mapping Beta
- Manage QuickBooks Vendor Mapping Beta
- Manage QuickBooks Item Mapping Beta
- Manage QuickBooks Location Mapping Beta
- Manage QuickBooks POS Mapping Beta
- QuickBooks Mapping Screen Beta
- Smart Safe Integration
- PAR Brink POS Integration
- Ben Admin Integrations 1
- Payroll Integrations
- POS Integration
- APS Payroll 3
- APS 2025 Processing Calendar
- General
- APS Payroll Overview
- APS Payroll: Single Sign On
- Updating a User Record and Password
- User Setup for Payroll
- Print and Void Prepay Checks
- Admin Console
- Employee eSELFSERVE
- Manager eSELFSERVE
- APS Payroll: GL Account Mapping
- APS Payroll: Departments and Department Groups
- APS Payroll: Cross-Platform Mapping
- APS Payroll: Payroll Journal Entry Import
- Tracking Work Opportunity Tax Credit (WOTC)
- APS Payroll: Incomes Explained
- APS Payroll: How to Approve Incomes and Deductions
- APS Payroll: Deductions Explained
- Payroll - Contact Us
- APS Payroll: Check Void Requests
- APS Payroll: eSelfServe Two-Factor Authentication (2FA)
- Employee Console
- Payroll Console
- Human Resources Console
- Payroll Reporting Console
- APS Year End 3
- Year-End Procedures (APS Payroll)
- Final Payroll Submission Dates 2024 (APS Payroll) Updated
- Tax Form Deadlines (APS Payroll) Updated
- APS Common W-2 Adjustments
- Year-End Dashboard (APS Payroll)
- Year-End FAQ (APS Payroll) Updated
- Tax Form Edits and Distribution (APS Payroll)
- Import Box 12 Health Amounts (APS Payroll)
- Paperless W2s (APS Payroll)
- Print & Ship W2s (APS Payroll)
- Year-End ACA Reporting (APS Payroll)
- ExpandShare
- ExpandShare FAQ
- ExpandShare User Quick-Start Guide
- ExpandShare Product Updates 2021-2024
- Using ExpandShare
- Home (ExpandShare)
- Training
- Checklist
- Library
- Location
- Admin (ExpandShare)
- Company
- Training (Admin)
- Training Assets
- Create Trainer and Self Checks
- Add a YouTube Video to a Course
- Add Images to a Course
- Quiz Grading
- Create Screen Capture Videos
- Upload PowerPoint Files (PPTX, PPT)
- Add Text to a Course
- Create a Simple Voiceover
- Add Videos to a Course
- Add Questions to a Course
- Course Builder Best Practices
- Course Builder
- Course Builder Modules
- Learning Tracks
- Assignments
- Automations
- Marketplace
- Training Assets
- Checklists (Admin)
- Knowledge Base
- ExpandShare Integrations
- Channel Partners
- Other 1
- Print
- Share
- DarkLight
- PDF
Accounts Payable
Why can't I create transactions to Accounts Payable or Accounts Receivable?
R365 automatically uses the settings in System Preferences where GL accounts are assigned to Accounts Payable and Accounts Receivable. When you create AP or AR transactions in the system, the line items to AP/AR are auto-created and work in conjunction with your Aging report.
To write any transactions to these accounts manually will create an Unassigned Vendor or Unassigned Customer in your Aging report(s). These will not clear until their amounts are removed using AP/AR Invoices, Payments, and Credit Memos, only.
What is the best way to handle Credit Cards in R365?
There are two options when using Credit Cards in R365. The first option is to create a Vendor account for your Credit Card and assign transactions through this account. The second and recommended option is to set up your Credit Card as a bank account and use the bank reconciliation screen to assign all credits and debits from this account.
Training:
Additional training on Credit Cards in the R365 Academy
How do I download an invoice I've uploaded?
Both our AP Invoice entry form and our AR Invoice entry form allow you to upload an attachment, such as a PDF version of your invoice.
Once you save the invoice form, you can access it at any time (via Accounting > Accounts Payable > AP Transactions or via Accounting > Accounts Receivable > AR Transactions). On the record, you can click the attachment to view it.
There, you can right-click the image and use the 'Save as' function to download it.
If you are using our Documents to Process feature, you cannot download invoices awaiting processing directly. You must use the feature to process the invoice and create a record. Once you do so, you can download the file using the method above.
If you use AP automation (email) or FTP to upload invoices to Documents to Process, you can access the files directly in your FTP account.
Vendors
How do I delete a Vendor Group?
Vendor records cannot be deleted in Restaurant365 if they are connected to any type of transaction. However, if you are in the Check Run screen and you want to cancel out of the Vendor Group filter, you can do so by completing the steps below.
1) Select None Button - Click this button to remove the filters that were previously set
2) Deselect Vendors - Manually deselect each Vendor that you do not want to include in the filter
3) Reset Button - Click this button to undo any changes made and return the filters back to those previously saved on the Check Run, if the Check Run was re-opened
Bank Activity
Why isn't a transaction matching in my Bank Activity?
There are multiple possibilities why a transaction is not matching:
The transaction does not yet exist in R365, but can be created via bank activity.
The transaction it should match to is in a closed period (see Legal Entity record).
The transaction in the system is not the same amount as what cleared the bank.
It isn't matching undeposited funds because you do not have the boxed checked 'Match Undeposited Funds'.
The date of the transaction in R365 is more than 2 days after the date it cleared the bank
Why won't my Bank Activity file upload?
There are multiple reasons why your Bank Activity file will not upload:
The file needs to be in a QFX or QBO format only. You can get this format directly from your bank or use a conversion tool, such as MoneyThumb, that changes a CSV file into a QFX or QBO
You have already uploaded the file and the system is designed to prevent duplicates
There is a period(.) in the name of the file
Click here for information on Bank Activity.
Why aren't transactions checked off on my Bank Reconciliation?
For your Bank Reconciliation, transactions would only be checked off if matched in the Bank Activity or if manually reconciled. It will not be checked off if manually un-reconciled or not matched in Bank Activity.
If items were originally checked but display as not checked on the Bank Reconciliation, one or more of the following events might have occurred:
The transaction was not an exact match in the Bank Activity. This can happen, for example, if the date of the recorded transaction is after the date that it cleared in the bank.
Solution: Review your reconciled transactions and update the date on the transaction to ensure a direct match.
The Bank Reconciliation and the Bank Activity of the same bank were open at the same time. When this occurs, the Bank Reconciliation will not update.
Solution: Close out the Bank Activity screen and refresh the Bank Reconciliation.
The Bank Reconciliation is not updated.
Solution: Simply refresh your Bank Reconciliation and click 'Save'.
For other issues, contact R365 Support
What kinds of bank upload files does R365 support?
When uploading bank activity, R365 supports .qfx (Quicken), .qbo (Quickbooks), and BAI file transmission.
Training:
Additional training on Bank Activity in the R365 Academy
What do I do if my bank account shows an error message in bank activity?
If you have updated your Bank Activity Provider in R365, pop-ups could appear more often, which is expected. One of those pop-ups may be the following 'Error' modal.
While it appears that an error has occurred, this is not the case. When selecting an account from the Bank Activity screen, the account will automatically be triggered to refresh. The system will often refresh accounts and their connection, so when an account is selected that was recently refreshed, this 'Error' modal may appear to state that the account was updated and does not need to be refreshed again.
Simply click 'Ok' and then retrieve your bank activity.
How do I unreconcile a payment or deposit?
To unreconcile a payment or deposit in R365, you must first make sure that the Bank Reconciliation is unapproved and then unmatch the payment or deposit and rebalance the Bank Reconciliation.
If these transactions need to be used later, then leave them unmatched. If not, you can either void the transaction or unapprove and delete the transaction.
Training:
Additional training on Bank Activity in the R365 Academy
How do I login to my Bank if I have multiple logins for multiple Bank Accounts?
Most banks require one log in to access multiple accounts, but some institutions enable Users to add multiple accounts using multiple sets of credentials. An issue arises, however, when security updates or password changes are made, causing the integration in R365 to no longer work. Users would then need to re-establish the connection, but with multiple logins for one bank, this becomes a challenge.
To resolve this issue, you can either:
Create One Login. If multiple sets of credentials are used, contact the bank and request that they change the view of your Account Summary page, where transactions are pulled from, so that all accounts (even if they have multiple login credentials) appear under a Master Account Summary page.
Create a Master Account. If you cannot/prefer not to use one login, as multiple accounts fall under different Legal Entities, you can opt to add a Master Account with your most important accounts visible in one Account Summary screen. From this screen, you then will need to download the QFX/QBO files from your bank's website to manually import into R365.
Create a Read-Only Account. Some banks allow Read-Only access to certain bank accounts. Contact your bank to see if a Read-Only account is viable, thus allowing lower level Managers the access needed to re-authenticate the necessary bank accounts in R365.
For additional solutions, please contact R365 Support.
Docs To Process
How can I see errors with invoices I try to upload?
When you try to upload invoices through your FTP account or Documents to Process feature, you can view error message information about files that failed to upload in your Docs to Process Log:
For more information, see "Documents to Process: Log and Errors".
General Ledger
What is the Year End Close I see in my GL Detail?
In Restaurant365, you do not have to book year-end entries, as this takes place automatically based on your Retained earnings preferences, approved transactions, and set Year End Close date, at the end of your fiscal year.
Therefore, any adjustments to your retained earnings will be done by creating, deleting, or modifying any transaction that takes place in your fiscal year.
Daily Sales Summary
How can I initiate a repoll of my DSS (Daily Sales Summary) data?
If you discover that your DSS file contains missing or incorrect data, you can initiate a repoll under qualifying circumstances. The procedure you use depends on how long ago the file was originally generated and which POS system you use. For more instructions on how to identify the correct procedure, see Troubleshoot a Daily Sales Summary.
Why didn't my DSS / Sales poll from our POS?
There could be multiple reasons that this happens:
Your internet was down or running very slow.
You were running an update on your back office, POS computer, causing the polling to timeout.
Your back office, POS computer was shut down over night.
You might have installed a program, creating a firewall, blacklisting R365.
Overall, if you are missing sales, you can contact R365 Support for assistance.
Why are my deposits not polling along with the rest of my DSS?
This typically happens when the deposit is being entered after the DSS has already polled into R365. Please check with your Store Managers to make sure all deposits are entered during the day, before overnight polling. If the deposit has been entered after polling, you can enter them manually in the DSS or simply re-poll the DSS.
If you are entering the deposits before polling, and they are still not coming over, please contact R365 Support and include a POS report of the deposit entered, including a time stamp showing that they were indeed entered the day before polling.
Journal Entries
Why don't my Journal Entries include a cash deposit to my Undeposited funds account?
In some cases, your Daily Sales Summary files may include a Total Deposit value of 0.00.
The Total Deposit amount is a sum of your Over / Short amount and your Expected Cash amount. If the Expected Cash amount is negative, and the negative amount consumes or exceeds the Over / Short amount, the Total Deposit amount will be 0.00.
Example
Over / Short 50.00
Expected Cash -50.00
Total Deposit 0.00
Why aren't the numbers on my POS report matching my DSS Journal Entry lines?
You may need to map Sales Accounts and Payment Types in the system. This can be done from the To Do Checklist, which can be opened from the 'Reports' section of the Account module in the left navigation pane.
If everything is mapped, and there is nothing in your To Do Checklist, please contact R365 Support for assistance.
What is the difference between 'Subtotal - Disable Entry' and 'Control Account - Prevent Manual Journal Entries'?
On GL account records, you may have noticed two options that seem similar:
Subtotal - Disable Entry
Control Account - Prevent Manual Journal Entries
The first determines if the account is available when selecting accounts throughout the AP processes in the system. If an account is marked as 'Disable Entry', it won't appear as a selectable account on AP Invoices screens. You can learn more about GL Accounts: Disable Entry here.
In contrast, 'Control Account - Prevent Manual Journal Entries' designates the account as a Control Account and prevents it from appearing in the 'Account Lookup' Selector on the Journal Entry screen when a Journal Entry is manually created. Marking certain accounts as Controlled Accounts can help to reconcile accounts faster and reduce the time required to close a fiscal period.
Note: System-generated entries, such as an AP Invoice, are not affected by this setting. A user can view a system-generated entry that is using a Controlled Account, but cannot make an update to the entry by adding a row using a Controlled Account or edit an existing row to use the Control Account.
You can learn more about GL account record settings here.
How do I clear out due to/due from accounts?
You can clear out due to/due from accounts with a Bank Transfer from the Legal Entity of one Location to the Legal Entity of another. 'Due To' and 'Due From' entries will be created automatically on the distribution of intercompany transactions when the Location in the header of a transaction belongs to a different Legal Entity than the Location in the detail rows. Click here to learn more about intercompany transactions.
Running a Trial Balance, Balance Sheet, or GL Account Detail report on those accounts will show the totals owed at any point in time. From these reports, you will find a 'Due To' amount which can be zeroed out by entering a Bank Transfer for that amount to the necessary Legal Entity. Click here to learn about creating Bank Transfers.
Payroll Journal Entries
What are best practices for entering a Payroll Journal Entry?
When creating a Payroll Journal Entry, it is important to make sure that the necessary Daily Sales Summaries are approved and only one Payroll JE is created to clear out the accrued payroll for the desired date range. If more than one Payroll JE is entered per date range, it can cause the GL Account Detail report to be out of balance.
When creating a Payroll JE, ensure that the 'Date' and 'Payroll End Date' fields are the same. Doing so will tie out the GL Account Detail report in a helpful way, causing less confusion around the listed date and the actual Payroll End Date.
Payment Runs
Can I void a payment run?
It is not possible to void an entire payment run at once, but you can void transactions within the payment run individually. See 'Voiding a Transaction' for details.
How do I figure out which check paid which invoice?
There are two reports that can help you determine which check paid a given invoice. For details on these reports, see the following articles:
Why can’t I print a check with a signature?
Only Users with the Print Check Signature Permission can print checks with signature in R365. If you are unable to print a check with a signature, contact your organization's R365 Admin to request this access. You will also want to verify that the signature file has been uploaded to the Bank Account record.
Please Note: Only the default R365 User Role of 'Accounting Admin' can print checks from the Payment Run page. Users with the 'Accounting Clerk' User Role can access the Check Run, but cannot use the ‘Create Checks’ function. Additional questions about printing, including how user permission may affect check printing, can be found in the Printing Checks training.
What do I do if a printed check is damaged?
If you have printed a check that was damaged before being sent or while in transit, you are not able to reprint the same check due to security purposes. However, you are able to work around this issue by deleting and recreating the AP Payment/Bank Expense. From here, you are able to print a new check to send to your Vendors.
R365 Payments
What is the timeline for R365 Payments?
For information about R365 Payments payment methods and timelines, see Payment Methods.
Transactions
Where can I see uncleared transactions?
Any transaction that is unmatched in R365 is an uncleared transaction. It is recommended to reconcile your accounts as often as possible to limit any discrepancies between R365 transactions and transactions posted to your bank account.
Uncleared transactions can be seen in both the Check Register and the Bank Reconciliation reports. When you match and reconcile your banks, these uncleared transactions should appear as cleared.
Check Register Report
Uncleared transactions will appear on your Check Register report as anything without letters listed to the right of the 'Reconciled' column in the report.
Bank Reconciliation Report
Uncleared transactions can be viewed at the bottom of the Bank Reconciliation report. To open this report, open the necessary Bank Reconciliation, hover over the 'Action' menu and click 'Reconciliation Report'. This will open the Reconciliation Report in a new tab.
When should I enter a Beginning Balance transaction?
Beginning Balance transactions transfer remaining balances from your Legacy system to R365 and are mostly entered during the implementation process.
The only time(s) when an additional Beginning Balance transaction would need to be entered is if an invoice was received or payment was made after the initial Beginning Balance entry. You would then need to delete the original entry and enter a new Beginning Balance, which should be dated prior to your Go-Live Date.
Ensure that you are not using Beginning Balance transactions for your regular transactions (AP Invoice, AP Credit Memo, Journal Entry, Inventory Count, etc.), which should be created via their respective menus listed in the top ribbon.
How do I approve/unapprove a transaction?
If changes need to be made to a transaction, users can edit the detail lines of an approved transaction, or unapprove the transaction to make further edits.
Users can approve transactions from the top menu of the transaction record.
Table of contents
- Accounts Payable
- Bank Activity
- Why isn't a transaction matching in my Bank Activity?
- Why aren't transactions checked off on my Bank Reconciliation?
- What kinds of bank upload files does R365 support?
- What do I do if my bank account shows an error message in bank activity?
- How do I unreconcile a payment or deposit?
- How do I login to my Bank if I have multiple logins for multiple Bank Accounts?
- Docs To Process
- General Ledger
- Daily Sales Summary
- Journal Entries
- Why don't my Journal Entries include a cash deposit to my Undeposited funds account?
- Why aren't the numbers on my POS report matching my DSS Journal Entry lines?
- What is the difference between 'Subtotal - Disable Entry' and 'Control Account - Prevent Manual Journal Entries'?
- How do I clear out due to/due from accounts?
- Payroll Journal Entries
- Payment Runs
- R365 Payments
- Transactions